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How can I sign up for the Portal?
At the web page portal.suse.com, every Internet user can use the
link sign up here to
set up their own accounts.
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What should I do if the login does not work?
Check your name and password. Both fields are case sensitive so take
care of uppercase and lowercase letters. If this doesn't solve your
problem request a new password and try again.
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I've checked my name and password, I've requested a new password,
nothing works. How can I contact the Support Department to have a look
at my problem?
You may use the contact form to send us a note. Please do not send support enquiries this way. We can't take care about service levels for these notes.
You will speed up the answer if you send us
- Name
- Mail Address (as registered in the portal)
- Login NameRegistration Codes (if available)
so we don't have to waste time in doing researches.
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My login to the portal works but I have some problems with registering my registration codes and
therefore I can't open a regular support request. What should I do?
Also use the contact form to inform us about
the problem and we will find a solution for you.
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Why do I have to sign up for the Portal?
By means of the SUSE LINUX Portal, we can provide you with the
information and services that are relevant for your specific SUSE
LINUX product.
For you, this means more transparency and a smaller risk of getting
lost in the information jungle.
For us, this means that we can use our Portal to provide our
customers and partners with specific information and services.
Thus, we employ our resources more efficiently than formerly, which
ultimately serves the interests of our customers.
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Does specific not actually imply a restriction?
Yes and no. Of course, the introduction of the role-based user
administration in the SUSE LINUX Portal results in a limitation of
the information that can be accessed.
For instance, a customer with a registered SUSE LINUX Professional
will only be able to view Support Database (SDB) articles related
to his product. Similarly, a customer with a registered SUSE LINUX
Enterprise Server will only be able to download the patches for
this product, not the patches for SUSE LINUX Desktop.
Because our business model is based on the delivery of services and
not on the sale of software subject to license fees, this policy is
only fair. Our expertise is our capital and we want our paying
customers to benefit most from our expertise.
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Does SUSE intend to make money with the Portal and offer
contents against payment of a fee?
By purchasing a SUSE LINUX product or one of our services, you have
already paid us. No further fees will be requested for using the
Portal.
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Does this not mean that SUSE turns its back on the
community?
No, not at all. We are aware of our roots and still feel a
responsibility toward the community. Thus, we will continue to
promote the development of Open Source projects actively -- either
directly with our own staff or indirectly through suitable
sponsoring.
Unregistered users can access the contents of the Support Database
(SDB) that refer to SUSE LINUX Professional as soon as the
respective FTP version is released. Registered users can access
these articles from the first day. We consider this preferential
treatment of paying customers to be fair and believe that this will
not restrict the community.
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What is the difference between private accounts and business
accounts?
Private accounts are meant for individual users. Only one login can
be registered and used for accessing personal functions. Newly
registered products are always associated with the personal login.
Business accounts are meant for companies, government agencies, and
other organizations that have several users who need to access the
functions of the Portal. Therefore, business accounts can be
assigned multiple personal logins with separate passwords and
default settings. When products are registered, the business
account users who are entitled to access the services can be
determined individually. In business accounts, there are various
user types.Administrators can administer the master data, register
products, and add or delete logins. Users with a normal login can
only use the functions activated for them and modify their personal
settings.
Business accounts and private accounts cannot be converted into
each other.
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When creating the account, I entered an incorrect e-mail
address. What should I do now?
The initial password cannot be sent to an incorrect e-mail address.
To gain access, simply sign up for a new account. Unused accounts
without any product registrations are automatically deleted from
the Portal at regular intervals.
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What should I do if I forget my password?
At portal.suse.com,
a new password can be generated for every login. The password will
automatically be sent to the e-mail address associated with the
login.
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The Portal starts in English or German. How can I change the
language setting?
The login page of portal.suse.com starts with the language
determined by the browser. To change the language setting, adjust
the language setting of the browser (in Mozilla, go to Edit ->
Preferences -> Navigator -> Languages).
In your login environment, change the language setting of the
Portal under MySuSE -> Settings.
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How can I register a product?
The registration of products, the registration for the Maintenance
Program, and the activation of certain service packages (such as
support) can be performed under Product Registration in the
navigation list to the left. Following the initial registration, the
web-based services will be activated and immediately made available
in the Portal.
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How can I add logins?
Additional logins can only be created for business accounts. This
can only be done by the administrator or master of the respective
business account. Administrators or masters can use the link
Manage Logins for creating, changing, and deleting logins or
generating passwords for certain logins.
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How can I determine my contact partners for the Support
desk?
When registering support services, a dialog will be displayed for
creating the contact people. The master must assign a separate
login for every contact person to enable the use of the support
services by way of the Portal.
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How is data protection ensured in the Portal?
As some Portal services are provided by partners of SUSE, your
customer data may need to be forwarded to these partners for the
purpose of providing the respective Portal services. These services
include the extension of the Maintenance program for a registered
product or the processing of a support request which is handled by
a partner in a different time zone for the sake of speed. The use
of the customer data for communication purposes such as the
delivery of promotional material takes place exclusively by order
of SUSE LINUX AG or by SUSE LINUX AG itself, provided the customer
expressly consents to this purpose (by subscribing to the
newsletter).
Of course, the consent to the terms of use of the Portal can be
withdrawn entirely; however, this results in the cancellation of
the Portal access, as the Portal can no longer be used without the
services provided by the partners. Alternatively, Portal users can
reject promotional material (by deactivating the
"Newsletter" box).
In this regard, please refer to our General Data Protection Policy and our General Terms and Conditions for Maintenance
Services.
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During the login or registration of products, why does the
Portal take me back to the login page over and over again?
The SUSE LINUX Portal makes use of cookies for the administration
of the current session. However, your web browser does not accept
cookies, so you are redirected to the login page.
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What is a cookie?
A cookie is a tiny text that is stored on your computer's hard
disk when an Internet page is loaded, provided you enabled this
feature. If you did, your browser will convert the text to a small
file.
If you configure your browser to notify you about cookies, you will
notice that our Portal requires the storage of three cookies. In
this way, your login information and your access permissions for
the various Portal zones will be stored for the duration of the
respective session. It will not send us your e-mail address or any
other information about you.
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Why do cookies remain on the hard disk?
If you accept a cookie, you will receive it only once. If you do
not accept the cookie, every time you visit the web pages the web
server will try to send you the cookie until you accept it. This
means that unless you have cookies, the Portal will repeatedly try
to store cookies during the login.
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Are all cookies identical?
No. Basically, there are two different types: temporary cookies and
log cookies. Temporary cookies are necessary for sustaining the
user session and inform our server about the next page to display.
The access log cookie tells the web server which pages were
accessed and which were not. In this way, the operators of the web
server can react more precisely to your needs and reduce
rarely-used pages, resulting in the improvement of the entire web
site.
SUSE LINUX Portal only makes use of temporary cookies that expire
at the end of the respective user session.
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How do Portal visitors benefit from cookies?
As the SUSE LINUX Portal only makes use of temporary cookies, the
benefit is obvious: the cookies manage the user session and enable
Portal visitors to access relevant Portal contents (e.g., the
contents determined by product registrations).
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Why do I need to know this?
Because we want to let you know how cookies work and what purpose
they serve. We are aware that many are suspicious of cookies.
However, countless users confirm the benefits that both sides draw
from the use of cookies. The relationship with current and
prospective customers is very important for us. Therefore, we
respect these fears.
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What does Select Business Partner mean? Do I tie myself
down by doing this?
Some of our software products are delivered with maintenance, that
is the participation in a service program for the maintenance of
the software you deploy. The minimum term of this program is at
least one year and can be extended.
As SUSE LINUX AG sells its products and services by way of
partners, we enable you to select a sales partner when you register
products and services. Both you and the selected sales partner will
be notified before the maintenance agreement expires. Thus, the
sales partner can send you a specific offer for the extension of
your maintenance. If you do not select a sales partner, only you
will be notified about the upcoming expiry of the maintenance
agreement and you will have to take care of the extension yourself.
By selecting a sales partner, you do not tie yourself down forever.
You can change the selection at any time. In this way, only the
sales partner of your choice will contact you and your data will
not be forwarded to any third parties.
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I would like to use the SUSE LINUX Portal without receiving
advertising material from SUSE or one of its partners. Is this
possible?
The SUSE LINUX Portal bundles the service offerings that we and our
business partners offer our customers in the field of maintenance,
support, and general Linux expertise. Therefore, the terms of use
of the Portal provide for the consent of our customers to the
potential forwarding of data to our business partners, enabling
them to perform their contractual services if necessary.
Your customer data are forwarded exclusively for a specific purpose
and in connection with existing business relationships or purchased
products and services. Within the scope of our indirect sales model
by way of business partners, the forwarding of data and your
consent to this process is essential.
Nevertheless, this consent does not entitle SUSE LINUX AG or its
business partners to flood you with undesired advertising. Our
business partners are contractually prohibited from using your data
for their own (advertising) purposes. We strictly monitor the
compliance with this requirement.
If you do not want to receive any information about new products
and services from SUSE LINUX AG either, deactivate the newsletter
subscription in MySuSE -> Login Settings (see item 13).
